Glass Mediations Testimonials

Client Testimonials

Our commitment to you and your clients is simply to give nothing less than everything we’ve got to help you resolve your dispute. In the process, a number of lawyers thought enough about our efforts to write some kind comments and observations about Doug and Glass Mediations:

"I have mediated approximately ten cases at Glass Mediations. Mr. Glass’ background in handling both plaintiff and defendant defense cases provides a unique perspective that promotes communications with both sides. All aspects of the process are handled diplomatically and professionally. Most importantly, Mr. Glass brings tremendous energy to the mediation process. He is a master at persuasion while allowing the parties to feel good about what is being proposed. On the difficult cases, Mr. Glass stays in touch after the mediation to assist in reaching an accord. I cannot remember a single case that I took to Glass Mediations that did not ultimately resolve in large part due to the efforts of Mr. Glass."

"Doug Glass has a method to his negotiations in mediation. He is a super-skilled negotiator. He educates the parties to be realistic. In some of the mediations of which I have participated, the mediation will go from early afternoon until the evening. He does not give up. As a personal injury attorney in San Diego, I can attest that Doug is remarkable."

"I have mediated numerous disputes before Doug Glass. The reasons for his popularity are obvious to anyone who has mediated a case through Glass Mediations. Many neutrals seem to be primarily motivated by simply passing the allotted time in order to collect their fee. The attention given by Mr. Glass to the cases and the parties and his knowledge of the dispute reflect positively on the legal system. Mr. Glass effectively uses past experiences as a litigator in encouraging parties to make a good faith effort to resolve disputes. I have had numerous clients contact me after their cases have settled during mediation with Mr. Glass to reiterate their favorable impressions of him and their gratitude to him. Many other neutrals leave clients with the feeling that they were treated unfairly and/or forced to waste their money on mediation fees. In 18 years of private practice, I have not experienced a mediator who works harder than Doug Glass to obtain fair resolutions to disputes. If an agreement is not reached at the mediation hearing, Mr. Glass typically follows up with counsel (free of charge). He truly seems to care and is consistently prepared and fair to all parties."

"Doug Glass is an exceptional mediator. In my experience with him in more than a handful of cases, Mr. Glass has been respectful, open-minded, evenhanded and extremely likeable. For the attorneys involved, this makes the task of mediating a case before him a quite simple and usually enjoyable task. For the clients, this makes them feel comfortable in an otherwise uncomfortable situation."

"I have found Mr. Glass to be an excellent neutral, willing to stay the long hours and spend the time necessary to build trust with the parties and find a mutually satisfactory solution. His interpersonal skills are top notch and his keen understanding of personal injury claims in particular was invaluable."

"Doug Glass stands out as an exceptional mediator. His name is one of the first names mentioned by counsel on either side of the bar when it comes to picking a mediator in San Diego. He is highly respected as a mediator that understands the issues and how to value a case. Mr. Glass does an excellent job of building a rapport with the plaintiff in order to get the plaintiff to listen and trust the mediator’s opinion as to the strengths, weaknesses and potential value of a case. He also understands the sophistication that the defense side may bring to the settlement table through the insurance adjuster or representative of a self-insured corporation and is able to point out weaknesses to the defense without ever making anyone feel belittled. He makes each individual feel that they are an important part of the process regardless of the role that they are playing in the settlement process. Perhaps what I really appreciate about Mr. Glass is that he approaches the negotiations with a sense of ease that helps to make all involved feel comfortable in what can be a tense situation. Doug Glass is one of the best mediators because he really listens to the parties, he is realistic in his case evaluation and he gets the cases settled. There can be no better compliment to a mediator!"

"Here is my submission of what makes Doug Glass amongst the best mediators in the State. I have mediated with Doug on probably 5-6 occasions, and, in each instance, I have been extremely impressed by his professionalism, work ethic, and skill in getting the cases resolved. What impresses me most about Doug is his commitment to his cases, and his unwillingness to give up easily. Doug is particularly good at thinking up creative strategies to help settle difficult cases. On top of everything else, Doug is communicative and excellent with his follow up. Several times we settled cases weeks after the mediation, thanks to Doug’s continued involvement. I highly recommend Doug as a top neutral."

"I am a 12-year lawyer with a plaintiff practice focusing on catastrophic injuries, real estate, and construction litigation. Doug Glass is in a league of his own. He brings a calmness and practicality to every problem, making him particularly effective in emotionally-charged cases. Although he has an excellent success rate, he is, in fact, even more effective in those instances where the case does not settle at mediation because he continues working with the parties from week to week, strategizing with each side to get through the impasse. In my opinion, this is where his skills separate him from the rest of the field. He is relentless and finds the time to keep after it while juggling a very busy mediation practice. I think Doug has earned a spot on a very short list of top-tier mediators in town and he is becoming increasingly sought after as more and more counsel realize how much value he brings to the table."

"Anyone who has mediated a case before Doug Glass can tell you right away what sets him apart from the rest: he is amazingly effective. Doug has the right temperament. He maintains a warm and pleasant demeanor; he is unflappable even when you find yourself with an abusive opponent who uses hostile and obnoxious tactics. Through it all, Doug maintains his wit and sense of humor, which makes both the frequently successful outcome, and journey getting there, a pleasure."

"One of the cases I mediated with Douglas A. Glass involved a disabling injury that ended the career of a young law enforcement officer. Doug spent the better part of a day working to bridge a multi-million dollar gap between the parties. Doug did not quit and spent several additional hours on the telephone over the course of a week not giving up and not allowing the parties to give up either. The case settled for an amount that will take care of this young officer and his family for the rest of their lives. As a trial lawyer with years of experience in high profile and high dollar cases, I strongly recommend Doug for having demonstrated all the qualities of a top neutral in each matter I have brought before him."

"I am the Managing Partner of an AV rated civil litigation firm with offices throughout California and Nevada. The nature and venue of our cases vary widely and involve a multitude of issues including employment matters, personal injury/wrongful death cases, professional liability, construction defect and business litigation. Doug has been instrumental on several occasions in resolving cases for members of my firm (and myself) that essentially had little or no chance of settling prior to trial. It is not often that the legal community today has an individual that has integrity, legal ability and the perseverance required to administer justice to all parties and counsel involved in a given matter."

"I am a partner in the Los Angeles office of a large firm that has offices throughout the United States. I recently handled a matter venued in San Diego involving multiple parties, including a government entity and other parties represented by local counsel. Accordingly, there was great concern about being ‘home towned’ particularly since the plaintiff had sustained significant injuries. Upon arrival at Mr. Glass’ office, it was quite apparent that he was well prepared to manage the mediation for all 12 attorneys, clients and insurance representatives present. The mediation process proceeded smoothly, with Mr. Glass having an engaging dialog with each of the parties and apparently, quite masterfully communicating information that continued the negotiation process rapidly in spite of continued protestations regarding liability and settlement value. Mr. Glass demonstrated a great deal of professionalism and skill in his ability to masterfully resolve this complex case. His skillful negotiation tactics, congeniality and intimate knowledge of the underpinnings and legal basis for each party’s settlement posture truly make him a top neutral in San Diego."

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GLASS MEDIATIONS
2550 5th Avenue, Suite 605, San Diego, CA 92103
619.234.7790 · 619.234.2354 Fax
info@glassmediations.com